Welcome to Club 3D® Support

Here you can find answers to common questions about our products, warranty, returns, and more. If you need additional help, please contact our support team at support@club-3d.com.

Warranty and Returns

Q: How long does Club 3D®'s limited warranty last?
A: All Club 3D® products have a limited warranty of 24 months from the date of purchase, covering defects in materials and workmanship when used according to product documentation.

Q: What is not covered by the warranty?
A: Damage caused by accidents, misuse, abuse, natural disasters, or unauthorized repairs, modifications, or disassembly are not covered.

Q: How can I claim the warranty?
A: Contact the distributor if you purchased the product through them.

• If returning directly to Club 3D®:

  1. Email rma@club-3d.com for an RMA number.

  2. Write the RMA number clearly on the package.

  3. Include a valid proof of purchase and the reason for the return in the package.

  4. Send the product to the Club 3D® address provided.

Q: What is a valid proof of purchase?
A: A dated purchase receipt from an authorized distributor or reseller showing the product description and price.

Q: Can I send the product without an RMA number?
A: No. Products without a valid RMA number will not be accepted.

Products and Compatibility

Q: What products does Club 3D® offer?
A: Club 3D® offers a wide range of connectivity and lifestyle products, including:

• Docking stations

• MST video hubs and splitters

• Cables and adapters

• Chargers

• Lifestyle solutions

Q: How do I know which adapter or cable I need?
A: Contact support@club-3d.com and our team will guide you to the best solution.

Q: Can I use Club 3D® products with multiple devices?
A: Yes. Docking stations, hubs, and adapters are designed for maximum compatibility with computers, monitors, and peripherals.

Shipping and Returns

Q: Who pays the shipping costs during a warranty claim?
A: You are responsible for shipping the product to Club 3D®. If the product is validly returned under warranty, Club 3D® will cover return shipping costs (excluding customs, duties, or taxes).

Q: How should I pack my return?
A: Products must be properly packaged to avoid damage. Club 3D® assumes the risk only once the product is received.

Q: Can I return a product outside the warranty period?
A: No. Products outside the 24-month warranty period are not covered. Evaluation, return shipping, or handling fees may apply if warranty terms are not met.

Technical Support

Q: How can I contact technical support?
A: Email support@club-3d.com with product details, the problem, and proof of purchase. Our team will respond as soon as possible.

Q: Do you provide guides or installation manuals?
A: Yes. All manuals and technical resources are available on the product/downloads page.

Q: Can Club 3D® products work internationally?
A: Yes. Products are compatible worldwide, but warranty coverage applies only in the country of original purchase.

Consumer Rights

Q: Does this limited warranty affect my legal rights?
A: No. The limited warranty grants specific legal rights, but you may have additional rights depending on your country, state, or province.

Q: Is the guarantee transferable?
A: No. The Club 3D® Limited Warranty is only valid for the original buyer.

Need more help?
If your question is not listed or you need personal assistance, contact support@club-3d.com. Our team is ready to help with product guidance, technical advice, and warranty claims.