Welcome to Club3D Support

Here you can find answers to common questions about our products, warranty, returns, and more. If you need additional help, please contact our support team at support@club-3d.com.

Warranty and Returns

Q: How long does Club3D's limited warranty last?
A: All Club3D products have a limited warranty of 24 months from the date of purchase, covering defects in materials and workmanship when used according to product documentation.

Q: What is not covered by the warranty?
A: Damage caused by accidents, misuse, abuse, natural disasters, or unauthorized repairs, modifications, or disassembly are not covered.

Q: How can I claim the warranty?
A: Contact the distributor if you purchased the product through them.

• If returning directly to Club3D:

  1. Email rma@club-3d.com for an RMA number.

  2. Write the RMA number clearly on the package.

  3. Include a valid proof of purchase and the reason for the return in the package.

  4. Send the product to the Club3D address provided.

Q: What is a valid proof of purchase?
A: A dated purchase receipt from an authorized distributor or reseller showing the product description and price.

Q: Can I send the product without an RMA number?
A: No. Products without a valid RMA number will not be accepted.

Products and Compatibility

Q: What products does Club3D offer?
A: Club3D offers a wide range of connectivity and lifestyle products, including:

• Docking stations

• MST video hubs and splitters

• Cables and adapters

• Chargers

• Lifestyle solutions

Q: How do I know which adapter or cable I need?
A: Contact support@club-3d.com and our team will guide you to the best solution.

Q: Can I use Club3D products with multiple devices?
A: Yes. Docking stations, hubs, and adapters are designed for maximum compatibility with computers, monitors, and peripherals.

Shipping and Returns

Q: Who pays the shipping costs during a warranty claim?
A: You are responsible for shipping the product to Club3D. If the product is validly returned under warranty, Club3D will cover return shipping costs (excluding customs, duties, or taxes).

Q: How should I pack my return?
A: Products must be properly packaged to avoid damage. Club3D assumes the risk only once the product is received.

Q: Can I return a product outside the warranty period?
A: No. Products outside the 24-month warranty period are not covered. Evaluation, return shipping, or handling fees may apply if warranty terms are not met.

Technical Support

Q: How can I contact technical support?
A: Email support@club-3d.com with product details, the problem, and proof of purchase. Our team will respond as soon as possible.

Q: Do you provide guides or installation manuals?
A: Yes. All manuals and technical resources are available on the product/downloads page.

Q: Can Club3D products work internationally?
A: Yes. Products are compatible worldwide, but warranty coverage applies only in the country of original purchase.

Consumer Rights

Q: Does this limited warranty affect my legal rights?
A: No. The limited warranty grants specific legal rights, but you may have additional rights depending on your country, state, or province.

Q: Is the guarantee transferable?
A: No. The Club3D Limited Warranty is only valid for the original buyer.

Need more help?
If your question is not listed or you need personal assistance, contact support@club-3d.com. Our team is ready to help with product guidance, technical advice, and warranty claims.