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SUPPORT

WARRANTY

LIMITED PRODUCT WARRANTY ("Limited Warranty")

Limited Warranty. Club3D warrants the Product to be free from defects in materials and workmanship when used normally in accordance with the official documentation for the applicable Warranty Period of 24 months from the date of retail purchase.

This Replacement policy does not cover products damaged as a result of an accident, abuse, misuse, natural or personal disaster, or any unauthorized disassembly, repair or modification.

IF YOU PURCHASED THE PRODUCT FROM A CLUB 3D RESELLER, PLEASE CONTACT THE CLUB 3D RESELLER IN REGARDS TO YOUR LIMITED WARRANTY CLAIM.

For any Limited Warranty claim, a valid Proof of Purchase is required. A valid Proof of Purchase is defined as one of the following:

• A dated sales receipt from an authorized Club3D Dealer or Reseller. The receipt must show the Product description and price.

Some examples of a non-valid Proof of Purchase are:

• The UPC /EAN bar code from the box.
• A picture of the actual Product.
• A Certificate of Authenticity.
• Receipts from any online auction sites, liquidators or clearance houses.
• Credit card statements.

If you are unable to return the Product to the Club 3D reseller for whatever reason, then please follow the steps below:
Email to [email protected] to obtain a Return Merchandise Authorization Number ("RMA Number") and Club 3D support address.
Note the RMA Number in a visible place on the outside of the package.
Enclose a Valid Proof of Purchase and the reason for the return inside the package.
Send the Product with RMA Number and Valid Proof of Purchase to the Club 3D support address provided by Club 3D customer support.


DO NOT SEND CLUB 3D ANY PRODUCT WITHOUT A VALID RMA NUMBER.

We advise that you select a method of shipping that is traceable (eg. UPS, DHL, FedEx). Any expense of claiming under this Limited Warranty will be borne by the person making the claim (including any shipping and handling charges in returning the Product to Club 3D, as well as any applicable customs, duties or taxes in relation to the claim). If the Product is validly returned under the terms of this Limited Warranty, Club 3d will be responsible for postage expenses for shipping the Product back to you (but not any customs charges, duties, or taxes). You are responsible for ensuring that the Product is properly packaged and will bear the full risk of loss or damage for any Product that is returned improperly packaged. Risk of loss or damage in the returned Product only passes to Club 3D when the Product is received by Club 3D and Club 3D shall not be responsible for items lost in transit to us. In the event that the procedure herein is not followed, Club 3D reserves the right to accept the delivery of the Product on such terms that it may determine at its sole discretion.

Returns Not Covered by this Limited Warranty. If Club 3D receives a Product from you that does not meet the requirements of this Limited Warranty, including (but not limited to) a Product that (a) lacks a valid RMA Number, (b) is not accompanied by a valid Proof of Purchase, (c) is no longer covered under the Warranty Period, or (d) does not have a defect covered by this Limited Warranty, you may be responsible for an assessment fee, return shipping and handling fees, and other reasonable fees as may be required by Club 3D prior to the Product being returned to you.

Consumer Law. This Limited Warranty gives you specific legal rights, and you may have other rights that vary by your country, province or state, as applicable. Other than as permitted by law, Club 3D does not exclude, limit or suspend other rights you may have. For a full understanding of your rights, you should consult the laws of your country, province or state, as applicable.

Translation. This Limited Warranty may be translated into any other language. However, in the event of any inconsistency between the English language version and any translated versions, this English version will at all times prevail and take precedence.

General. This Limited Warranty applies only to the original purchaser of the Product and is non-transferable. This Limited Warranty is only valid in the country where originally purchased. If the Product was shipped internationally by an authorized reseller, the country of original purchase is the shipping point of the reseller. This Limited Warranty is governed by and construed under the laws of the country in which the original Product purchase took place. No Club 3D reseller, agent, distributor, or employee is authorized to make any modification, extension or addition to this Limited Warranty. If any term of this Limited Warranty is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.

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